In the past decade, 2011 has been a year of some huge changes. It is not that there were wild events such as great recession, but the retailers had started facing some big challenges and a lot of those continue to date.
2011 was the year when relevancy tapped into the retail vocabulary, so did ‘delight’, both of which be equally significant in the coming decade of retail, if not more so.
The online channel is a ....
Tags : Retail Technology, Customer Centricity, Experience Officers, physical impact ,
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