JAL TO STOP USING THE PHRASE ‘LADIES AND GENTLEMEN’ WHILE FLIGHT ANNOUNCEMENTS

Highlights –

• JAL to stop using the phrase ‘ladies and gentlemen’ while flight announcement.
• The phrase while making announcements will be scrapped at the end of September.
• The decision was made to avoid alienating sexual minority customers.
• JAL had decided to implement a ‘diversity declaration’ in 2014.

The Japan Airlines Co. (J....