The growing advancement is digital technologies such as Internet of Things, augmented reality, cloud and others are poised to boost the demand for clientless remote support software owing to the better customer experience. Organizations around the world are opting remote access solutions for providing remote assistance to their clients and employees, virtually eliminating the cost of on-site visits. Clientless remote support software solutions enables the help desk teams to remotely assist their colleagues or customers without having to download a support software on host server. With industries entering the realm of connectivity, IoT plays a crucial role in connecting and operating mobile devices over internet connection. Remotely supporting these devices is emerging field of work for players in the clientless remote support software market. Remote support software solutions providers can assist help desk teams in collecting data from IoT devices, and helps in providing assistance in case of any malfunction. For instance, LogMeIn, Inc. introduced Rescue Lens remote support solution for iOS users in April 2015. A key feature of this solution is Click2Fix which offers one click fixes and has proven to be beneficial for IoT enabled devices. Also, the video sharing feature of this solution enables its application with smart things and IoT for proactive monitoring. TeamViewer, on the other hand enables users to connect, monitor, and operate IoT devices. The TeamViewer Pilot solution enables users to provide assistance to customers by drawing and highlighting real-world objects on the screen. Thus, technological advancements are aiding in providing better customer experience, which is further anticipated to drive the global clientless remote support software market.
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Small and medium sized businesses have little or no IT infrastructure. Emergence of cloud based deployment in remote support software solutions eliminates their requirement for expenditure on installing and operating IT infrastructure, to provide enhanced customer support and also enables them in expanding their geographical footprint with reduced expenses. Applied Informatics Software Engineering GmbH released new version of ‘my-devices.net’ solution in 2018 which is a cloud based remote access software for IoT devices provides connection over internet browsers. The technological benefits of these advanced solutions to remotely access device over internet have proven beneficial in the wake of recent COVID-19 outbreak when large number of people are working from home. Thus, such factors are aiding in the growth of global clientless remote support software market.
The detailed research study provides qualitative and quantitative analysis of clientless remote support software market. The market has been analyzed from demand as well as supply side. The demand side analysis covers market revenue across regions and further across all the major countries. The supply side analysis covers the major market players and their regional and global presence and strategies. The geographical analysis done emphasizes on each of the major countries across North America, Europe, Asia Pacific, Middle East & Africa and Latin America.
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Key Findings of the Report:
- Global clientless remote support software market was valued at US$ 711.9 Mn in 2018 and is anticipated to grow at a CAGR of 14.4% over the forecast period owing to growing trend of remote work culture
- Digitalization initiatives by government bodies to adopt remote access solutions is aiding in the growth of this segment in the global clientless remote support software market
- North America accounted for the highest market share in global clientless remote support software market in 2018. Asia Pacific is expected to register the highest compound annual growth rate (CAGR) over the period of next eight years.
- Some of the players operating in the clientless remote support software market are AnyDesk, Software GmbH, BeyondTrust Corporation, Cisco Systems, Inc., ConnectWise, LLC., Goverlan, Inc., ISL Online, Kaseya Limited, LogMeIn, Inc., Nanosystems S.r.l., OPTiM Corp., RealVNC Limited, RSUPPORT, SimpleHelp Ltd., SolarWinds Worldwide, LLC, Splashtop Inc., TeamViewer Group, Techinline and Zoho Corporation Pvt. Ltd. amongst others.
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Global Clientless Remote Support Software Market:
- By Offering
- Solutions
- Cloud
- On Premise
- Services
- By Organization Size
- Small and Medium Enterprises
- Large Enterprises
- By Vertical
- Information Technology and Telecommunication
- Education
- Automobile
- Government
- Banking, Finance and Insurance (BFSI)
- Healthcare and Pharmaceutical
- Others
- By Operating System Type
- Windows
- Android
- Mac/iOS
- Others
- By End-Use
- Internal Remote Support
- External Remote Support
- By Region
- North America
- U.S
- Canada
- Mexico
- Rest of North America
- Europe
- France
- The UK
- Spain
- Germany
- Italy
- Nordic Countries
- Denmark
- Finland
- Iceland
- Sweden
- Norway
- Benelux Union
- Belgium
- The Netherlands
- Luxembourg
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- New Zealand
- Australia
- South Korea
- Southeast Asia
- Indonesia
- Thailand
- Malaysia
- Singapore
- Rest of Southeast Asia
- Rest of Asia Pacific
- Middle East and Africa
- Saudi Arabia
- UAE
- Egypt
- Kuwait
- South Africa
- Rest of Middle East & Africa
- Latin America
- Brazil
- Argentina
- Rest of Latin America
- North America
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